Privacy Policy

Who we are

Kromaic is a web design business based in London, United Kingdom. We design, build and launch websites for business clients, and provide related services such as website refreshes, redesigns and content support. You can reach us at any time by email at hello@kromaic.com.

What information we collect

When you contact us through the enquiry form or by email, we receive the details you choose to share with us. This typically includes your name, your email address, an optional phone number, your business name where relevant, and a description of your project or enquiry.

If you correspond with us by email, we receive whatever information you include in your message, such as your name, email address and the content of your enquiry.

When you visit this website, our hosting and infrastructure providers may automatically process technical information about your visit, such as your IP address, browser and device information, the pages you request and the date and time of your request. This is needed to deliver the website, keep it secure and reliable, and prevent misuse.

We do not ask for payment details through this website.

How we use your information

We use the information you provide to respond to your enquiry, to discuss and quote for work you have asked about, and to communicate with you during any project you go on to engage us for. For example, we may use your details to arrange a call or meeting, prepare a proposal, or provide updates while your website is being built.

We will only use your information for purposes connected with your enquiry and any work that follows from it. We will not sell your information, and we will not add you to marketing lists without your consent.

Our legal basis for using your information

Where you send us an enquiry, we process your information because it is necessary to take steps before entering into a contract with you, and because we have a legitimate interest in responding to business enquiries. Technical information processed when you visit the website is handled on the basis of our legitimate interest in operating a secure and reliable website. Where we process your information for other purposes, such as sending you information you have requested, we do so with your consent, which you can withdraw at any time by emailing hello@kromaic.com.

Service providers and sharing

We use a small number of trusted service providers to run our business. This website is hosted on infrastructure provided by third-party hosting and network providers, who process technical information about visits as described above. Our email, including hello@kromaic.com, is provided by Google Workspace, so emails you send us are processed and stored by Google on our behalf.

We may also share your information where it is necessary to provide the services you have asked about — for example, passing your project requirements to a hosting provider, booking-platform provider or other third-party service you have asked us to integrate into your website.

We may also disclose information where we are required to do so by law, for example in response to a court order or a request from a regulator.

Cookies and analytics

This website uses visitor analytics to help us understand how visitors use the website and to improve its content and performance. The analytics may process technical and usage information such as pages visited, device and browser information, and how visitors interact with the website.

We do not use analytics for advertising or to sell information about visitors.

The website may also use strictly necessary cookies or similar technologies required to operate, secure and maintain the website.

If any analytics or other non-essential cookies or similar technologies require consent under applicable law, we will request consent where required and explain the relevant choices available to you.

How long we keep your information

We keep enquiry and correspondence records only as long as we need them to deal with your enquiry and any resulting work, and for a reasonable period afterwards so that we can refer back to the project. When information is no longer needed, we delete it.

Your rights

Under UK data protection law you have rights over the personal information we hold about you, including the right to ask for a copy of it, to ask us to correct it, to ask us to delete it, and to object to or restrict how we use it. To exercise any of these rights, email hello@kromaic.com and we will respond within the period required by law.

If you are unhappy with how we have handled your information, you can contact us first so we can put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.

Security

We take reasonable technical and organisational measures to keep the information you send us secure, and we access it only for the purposes described in this policy.

Changes to this policy

We may update this policy from time to time, for example if the way we collect or use information changes. The latest version will always be published on this page.